At 7 AM PST on August 24th, 2017, our data center, 1&1 Internet, experienced
an outage involving hundreds of servers, ours included. After resolving the
issue and rebooting all servers and services, the VRconnection server would
not restart properly. After consulting with the data center, we were able to
re-establish the website on a partial basis. All data appears to be intact, but
due to the manner in which we have temporarily recovered, email services
have not been able to be restarted. After further consultation with data center
support, it has been determined that the VRconnection server hardware is
non-recoverable. We will need to migrate the application and all data to a new
server, which is expected to take some time.
Occasionally, you may have access to your reservation data. It is strongly
recommended to treat this access as "READ ONLY" and not to make changes or
add data to the system as it cannot be guaranteed changes will make it to the
new server that is being provisioned.
We recommend logging into the dashboards of any advertising services
you are using and checking for new inquiries. You will need to communicate
with guests using your personal email accounts. You should have access to all
contact information in their transactions.
Please visit our Facebook page at
for updates.
We apologize for this issue and are working diligently to restore full service.
ae appreciate your patience.
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